Tourism BC Master Trainers
Holly Frederickson
Holly joined Tourism BC in 1998 with a solid background in customer service, primarily in telecommunications. She has a Certificate of Adult Continuing Education and a Business Diploma in Marketing.
Holly believes learning is best when it's participatory and fun - and that's exactly the learning environment she creates! Having taught Public Speaking, she is an incredible coach and mentor for our trainers. Her attention to detail and highly supportive nature make her a valued member of our Master Trainer team
Jenni Hopkyns (Contract Master Trainer)
Jenni is a trainer and facilitator with 20+ years’ experience, and is an active member of Toastmasters International. She is a former educator and a Vice Principal in the Edmonton Public School system.
Jenni co-authored and project-managed five WorldHost® workshops including Customers with Disabilities, Service Across Cultures, Frontline Management Solutions and The Solutions Series (Sales Powered By Service & Solving Problems Through Service).
Jenni brings an abundance of creativity and fun to her workshops. She has a true flair for involving learners and her energy level is incredible! As a WorldHost® team leader, she is a positive customer service role-model for all our trainers.
Tricia Gerth (Contract Master Trainer)
Tricia trains front-line staff and facilitators throughout the Lower Mainland via her business, Quantum Consulting. She enjoys taking an interactive approach to facilitation and seeks to draw participants into each session - making her a perfect match for WorldHost® training! She believes that engaging, relevant training will energise, challenge and equip people.
Self-employed since 1992, Tricia has first-hand knowledge of the value of serving clients. She relies on maintaining positive working relationships since the majority of her business contracts are referrals or network associates. Tricia's formal education background includes a Bachelor of Arts in Communications and Psychology as well as various instructors' certificates.
She has delivered WorldHost® workshops since 1999 and became a Master Trainer in 2006 for Fundamentals and the Solutions Series workshops.
Ursula Pfahler (Contract Master Trainer)
Ursula Pfahler is a Community Trainer with ten years’ experience working for Tourism Victoria, and five as a Master Trainer. An adult educator in Canada and internationally for 20+ years, she has instructed learners from a wide range of educational and cultural backgrounds. Her ongoing involvement with the tourism industry ensures Ursula hones her own customer service skills, which helps relate to participants' experiences and concerns. She designs and conducts tours for national and international companies though her business, Poda Communications.
Ursula believes in creating a supportive learning environment. Workshop participants enjoy her gentle sense of humour, professional manner and ability to set a casual and relaxing tone.
Serving as an industry committee member, Ursula supported the development of the newest workshop editions, The Solutions Series. She delivers a variety of the WorldHost® workshops and particularly enjoys Service Across Cultures.
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